FAQs
1. Are your products original?
Yes. All products sold are 100% authentic and sourced from official suppliers.
We are an official dealer for selected brands.
2. Do you offer Cash on Delivery (COD)?
COD is available for selected areas only.
Please contact us via WhatsApp to check availability.
3. How do I choose the correct size?
We provide a Size Guide on each product page.
If you’re unsure, feel free to message us for assistance before purchasing.
4. Can I change or cancel my order after payment?
Once an order has been processed or shipped, changes or cancellations are not allowed.
Please contact us immediately after placing your order if needed.
5. How can I track my order?
A tracking number will be provided once your order is shipped.
You can track your parcel through the courier’s website.
6. How long does delivery take?
Delivery usually takes:
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1–3 working days (West Malaysia)
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4–7 working days (East Malaysia)
7. How can I contact you?
You can reach us via:
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📱 WhatsApp: 011-29888877
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📩 Instagram: @directzonee